The financial services industry is facing a confluence of challenges these days. They must overcome diminishing loyalty and rising competition while also managing rising costs related to compliance, security, and other IT-related investments.

The recent pandemic has been a wake-up call for organizations previously reluctant to adopt digital and other scaled service solutions. According to Bain & Co., while “[t]he pandemic accelerated digital adoption… this new momentum will outlast the current crisis. Smart, focused investments to develop and enhance digital capabilities should focus on the episodes that matter most to customers and offer the greatest opportunity for your own organization.”

A Strategic Decision to Adopt and Excel

Looking ahead, firms across banking, investments, insurance, and payment processing will have to continue to weigh priorities and make strategic decisions in order to adapt and excel in a fast-changing market. Here’s a look at some of the challenges and opportunities that lay ahead:

Learn More About Feature Flags in Financial Services

To learn how financial services brands are leveraging feature flags to support rapid experimentation and deliver targeted customer experiences, download our whitepaper Continuous Delivery for Financial Services with Feature Flags or schedule a demo with a member of our team today.

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