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SUPPORT

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Basic

Automatically included for Developer Account customers.

Standard

Automatically included for Platform Edition customers.

Gold

Enterprise-grade support.           

Platinum

Priority support and engagement.

Resources

Online self-service*

Email support

Priority over Basic
Priority over Standard
Priority over Gold

In-app tickets

Chat support

Business hours

Emergency escalation

Designated Technical Account Manager

Availability for Inquiries

Business hours

Weekends and holidays

Initial Response Times

Severity 1

Within 2 hours
Within 30 min

Severity 2

Within same day
WIthin 2 hours

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