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Support

Get technical support from our team of experts.

Standard

Automatically included for every customer.

Gold

Enterprise-grade support.

Platinum

Priority support and engagement.

Resources

Online Self-Service*
Yes
Yes
Yes
Email Support
10x5
10x7x365
10x7x365
Chat Support
No
No
10x5
Emergency Escalation
No
No
Yes
Designated Techincal Account Manager
No
No
Yes

Initial Response Time

Next Business Day
Yes
Yes
Yes
Severity 1
No
Within 2 hours
Within 30 min
Severity 2
No
Within same day
Within 2 hours

Standard

Automatically included for every customer.

Gold

Enterprise-grade support.

Platinum

Priority support and engagement.

Resources

Online Self-Service*
Yes
Yes
Yes
Email Support
10x5
10x7x365
10x7x365
Chat Support
No
No
10x5
Emergency Escalation
No
No
Yes
Designated Techincal Account Manager
No
No
Yes

Initial Response Time

Next Business Day
Yes
Yes
Yes
Severity 1
No
Within 2 hours
Within 30 min
Severity 2
No
Within same day
Within 2 hours
Standard

Automatically included for every customer.

Gold

Enterprise-grade support.

Platinum

Priority support and engagement.

Resources
Online Self-Service*
Yes
Yes
Yes
Email Support
10x5
10x7x365
10x7x365
Chat Support
No
No
10x5
Emergency Escalation
No
No
Yes
Designated Techincal Account Manager
No
No
Yes
Initial Response Time
Next Business Day
Yes
Yes
Yes
Severity 1
No
Within 2 hours
Within 30 min
Severity 2
No
Within same day
Within 2 hours

*Online Self-service includes unlimited access to Knowledge Base, Documentation and Blogs