Seats are the number of users you have provisioned in Split. A user is defined as one named login using an email address.

Monthly Tracked Key (MTKs) are the number of unique traffic keys (identifiers) evaluated by our SDKs within a calendar month. This is typically a combination of unique users, accounts, devices, or other custom identifiers that you define – and upon which feature flag decisions are based. One key seen many times in one month is just one MTK. Five keys seen many times in one month is five MTKs, etc.

For all packages, as a standard limit, we give away 50k free MTKs.

‘Monitor & Experiment’ can be accessed within both our Business and Enterprise tiered packages. This is purchased based on Event volumes. Within these packages, there are no Event data purchase limits.

Experimentation & Monitoring Events are any events occurring in your application that have been received through Split.

Events are data based on the actions users take and the experiences they encounter across your app. These can be any events that measure user behavior, experience, or engineering performance across your application, such as clicks, views, checkout events, or page load time. Used to power ‘Monitor & Experiment,’ you need to send Event data to Split for attribution at a feature-level.

Event data can be sent to Split in one of three ways:

Call Split’s SDK track method
Post a JSON body to Split’s events API
Split integrations with Segment, mParticle, Sentry, Amazon S3, or Google Analytics
Split’s Integration Advisors are also here to help and assist you with standing up your events integration pipelines.

No, Event volumes are based only on what comes into Split. We do not charge on the export of event data. Data export is a feature included in our Enterprise package.

Not to worry! Our packages are designed to avoid unexpected charges, and we’ll also keep an eye out for you. If you consistently consume more than in your contract, we will reach out to you to develop a new contract that meets your needs.

Yes! You can create a Developer account here to get started with easy-to-use feature flags with up to 10 seats. Additionally, you can try out all of our paid features during your first 30 days.

If you are a current Split customer and have any questions about our new pricing and packaging, please reach out to your Split representative or support@split.io.

Please feel free to contact us at sales@split.io. We would be more than happy to chat!

Split Arcade is an interactive, gamified experience that provides teams with technical training, tutorials, and guidance from industry experts. This industry-leading self-guided learning is designed to ensure successful onboarding and upleveling at scale.

With knowledge checks along the way, team members earn badges, professional certifications and Linkedin badges to validate their progress. And, this all happens in a safe personal practice environment.

Yes. Onboarding, training, and access to our advisory services are determined by tier. However, technical support plans (which include communication channels, hours of availability, and initial response times) are selected separately. Learn more about our support levels here.