A Tale of Two CRM Implementations

Migrating systems that are deeply integrated to other systems can be challenging, until you find a better way.
FirstCommand teams have experienced the very worst of times and the best of times in two of our CRM migrations, and they will share how embracing the next best practice of decoupling deployment from release with feature flags made all the difference the second time around.
Along the journey, this new way of releasing paid significant dividends: leadership has seen reduced risk, managed team burnout, instilled confidence, and ensured that teams working on different efforts continued to make steady progress by pushing and testing new code incrementally, rather than the old “big bang” way.