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Press Release

Survey of DevOps Professionals Reveals That Despite Releasing Faster, Rollbacks and Hotfixes are Still Common

REDWOOD CITY, Calif. — January 8, 2020 – A recent survey by Split Software has revealed that organizations are delivering features faster, but many are still struggling with increased downtimes of apps and services. The informal survey consisted of more than 120 DevOps and software engineering professionals and was conducted during industry events from July through November 2019.

According to respondents, a majority of organizations (67%) are releasing new features on a bi-weekly basis, with a 20% subset claiming to release every day. Alongside this increase in rapid feature deployment, respondents also indicated frequent breaks in the user’s experience. Further, 27% of respondents stated that their organization often experiences downtime after releasing a new feature, and greater than one third (41%) must either roll back or hotfix more than 10 percent of new features.

“Our survey of the DevOps community has highlighted some troubling issues that directly result from the intense demand to release faster,” said Dave Karow, evangelist for Split. “There are inherent risks that organizations must bear, to speed these releases to market and remain competitive.”

Most organizations do not have the ability to detect issues or to quickly handle the issues that are detected. This can negatively impact the user experience or cause financial and reputational damage to a company. IDC states that costs to Fortune 500 companies can be as high as $500,000 per hour when experiencing technical downtimes.

Karow continued, “The good news is, Split is able to mitigate these risks, and solve this issue for our customers.”

Many leading DevOps teams monitor releases before a broad rollout, and 80% of organizations are able to detect issues with new features within the first day of release.

Other key findings:

  • 87% of organizations admit that they release new features more than once a month to keep up with the demand for new features
  • More than 80% admit to commonly experiencing bugs and defects after a feature release * 74% of organizations take more than an hour to detect issues within new releases (and more than a day for 38% of organizations)
  • 88% of DevOps teams need more than an hour to resolve detected issues
  • 27% of organizations believe that the features they are rolling out are poorly adopted and utilized, which causes other issues

For more information or to read the full survey, please visit

About Split

Split is the leading Feature Delivery Platform for engineering teams that want to confidently release features as fast as they can develop them. Split’s fine-grained management, real-time monitoring, and data-driven experimentation ensure that new features will improve customer experience without breaking or degrading performance. Split ingests performance data and runs real-time statistical analyses on every new feature so that engineering teams can respond immediately to bad releases, measure changes in user experience, and build high-quality software. Engineering teams at Twilio, Salesforce, and WePay trust Split to power their feature delivery. Get started for free at

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